When you access or use this online store, you accept these terms and conditions of use and all applicable laws. If you do not accept these terms and conditions, you cannot use this online store.

The following terms and conditions constitute the agreement between Floramaroc and the buyer of any product whose use, transactions and shipping must be made outside Morocco through the marocMaroc website http://www.marocmaroc.com (hereinafter the “Website”).

The buyer is asked to carefully read the terms and conditions before ordering:


The buyer accepts the terms and conditions set forth in this online contract (hereafter the “contract”) concerning products and information provided by or via the online store. This contract constitutes the entirety of and unique agreement between marocMaroc and the buyer and replaces all agreements, representations, guarantees and previous or current agreements concerning the products and information provided by or via the online store, as well as the purpose of this contract. The buyer agrees to familiarize himself with this contract before making a purchase. Purchasing a product will be considered acceptance of this contract.

Configuration and payment

The buyer represents and guarantees that (1) the credit card details provided are true, correct and complete and (2) the expenses incurred by the Buyer will be honored by the Buyer’s credit card company and (3) the Buyer will pay the expenses he incurs, for the amounts applicable at the time at which they are incurred, including all applicable taxes. The buyer will be responsible for all expenses incurred by use of his password. The buyer agrees to keep his password confidential and to inform marocMaroc within 24 hours of any breach of this contract or any unauthorized use of his password. marocMaroc does not protect the buyer from unauthorized use of his password.


The content, organization, collection, compilation, magnetic translation, digital conversion and other elements related to the online store are protected by copyright, trademarks and other property rights (including, without this being exhaustive, intellectual property rights), and the copying, redistribution, use or publication of this content or any element of the online store by a buyer is prohibited.
marocMaroc reserves the right, at its sole discretion, to remove any product available for sale on the online store. As soon as notice is published on the online store, marocMaroc can amend this contract or the prices, and can suspend or revise all or part of the elements of the online store, at its sole discretion and without notice. Any amendment to this contract will be considered effective as from publication on the online store, for transactions made after this date.

Right of refusal

marocMaroc reserves the right, at its sole discretion, to refuse the service at any time. The sale of any product is subject to availability.


The buyer agrees to indemnify, defend and protect marocMaroc and its affiliates, licensors and suppliers of any liability, loss, claim and expenses, including reasonable legal fees, related to the breach by the buyer of this contract or use of the online store.

The buyer’s right

The buyer’s right to use the online store cannot be transferred and is subject to the limitations established by marocMaroc or by the buyer’s credit card company.

Order confirmation and shipping

Once the buyer’s order has been placed, a page appears to confirm that the order has been received. An order confirmation email will also be sent to the buyer shortly after the order is placed. If an order confirmation email is not received within 24 hours, the buyer should contact marocMaroc by email at the address contact-marocmaroc@floramaroc.com to obtain assistance.

marocMaroc orders are shipped on business days (Monday to Friday from 8.30 a.m. to 5.30 p.m., except bank holidays). All orders are subject to authorization. Only authorized orders are processed and shipped. If an order has not been shipped, has been shipped incorrectly, if a product is missing or an item is damaged or faulty, the buyer should contact marocMaroc by email at the address contact-marocmaroc@floramaroc.com to obtain assistance.

Faulty products

If a product purchased is faulty, the buyer should contact marocMaroc within 14 days of receipt thereof by email at the address contact-marocmaroc@floramaroc.com to obtain assistance. In order for the request to be processed, the buyer must provide a detailed description of the fault and provide proof of purchase.

IMPORTANT: Unfortunately, marocMaroc does not accept returns. If it is deemed appropriate by marocMaroc, online credit corresponding to the total purchase amount will be issued for faulty products.

Comment: this section only concerns products purchased on the online store. Products purchased on the online store cannot be returned to a marocMaroc distributor.

Use of data

marocMaroc reserves the right, and the buyer authorizes marocMaroc, to use and transfer any data concerning use of the online store by the buyer, as well as any data provided by the buyer, subject to governing laws.

Governing law

This contract is governed by French law.


Any legal action arising from this contract or related thereto, must be brought in France only. The buyer expressly submits himself to the jurisdiction of said courts and agrees to the extraterritorial notification of the proceedings. If part of this contract is deemed invalid or non-enforceable, this part must whenever possible be construed in accordance with governing law so as to reflect the initial intentions of said parts and the remaining parts will remain fully in force. If anything on or associated with the online store or marocMaroc is in conflict with or incompatible with this contract, this contract will prevail. If marocMaroc does not comply with one of the provisions of this contract, this does not constitute a waiver of said provision or the right to ensure it is respected.

Entire understanding

This agreement constitutes the entire understanding between the buyer and marocMaroc concerning use of the online store and replaces any prior declaration.

Order limits

The products ordered online are not intended for resale. marocMaroc reserves the right to limit the number of orders of items and the total value of the products ordered per day and per month.

Currencies and sales taxes

All prices on the online store are in euros. The buyer accepts that all orders shipped by marocMaroc are subject to sales tax, applicable in accordance with the tax code in the country to which the order will be shipped. The tax is estimated at the time of the order and a final calculation of the actual sales tax will be mentioned on the order confirmation email sent to the Buyer and the delivery slip.

Security online

All orders placed on the online store are encrypted, protecting all credit card details submitted at the time of the order. By using the most advanced online security technique currently used by consumers, marocMaroc can guarantee that all orders are placed in complete security. As such, marocMaroc cannot be held liable for direct or indirect harm related to credit card fraud or theft.

Customer services

For any questions on how to order or the status of an order, please contact marocMaroc online by sending an email to contact-marocmaroc@floramaroc.com or contacting the chatbot to obtain assistance.

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