How does it work?
How to earn points?
Your Gifts
Earn points by shopping on our online store and turn them into fabulous rewards!
FAQ – marocMaroc Loyalty Program
🧡 The Program in a Few Words
🧡 The Program in a Few Words
What is the marocMaroc loyalty program?
It’s a free program designed to reward your loyalty throughout the year.
Is the program free?
Yes, it’s completely free and open to everyone.
👤 Sign-up & Membership
How can I sign up for the loyalty program?
Simply create a customer account here.
10 bonus points offered upon registration.
🎁 Earning Points
How can I earn points?
- 1€ spent = 1 point automatically credited
- Sign up and get 10 bonus points right away
- Place your 3rd order and earn an extra 50 points
-On your birthday, receive 100 points to celebrate!
Do I need to take specific action to earn points?
No, points are credited automatically after each order.
How do I enter my birthday?
Once logged in, go to the “How to earn points” section and hover over the “Celebrate your birthday” box to fill it in.
Do my points expire?
Yes, points expire 2 years after the date they are awarded.
Do all my points expire at once?
No, each batch of points has its own individual expiration date — 2 years to the day after they were earned.
In other words, points don’t accumulate under a single overall expiry :
- Points earned on January 1st, 2025 will expire on January 1st, 2027
- Points earned on January 1st, 2026 will expire on January 1st, 2028, and so on
This means your points will expire gradually, depending on when they were awarded.
🎉 Using Your Points
How do I use my loyalty points?
1 - Log into your customer account
2 - Add the product of your choice to your cart
3 - Go to the “Your Gifts” section in the loyalty program
4 - Click “Redeem your points” on the product you want to redeem with your points
5 - A promo code will appear
6 - Enter this code in the “Promo Code” field at checkout to enjoy your gift
Where can I check my points balance?
In the “Your Gifts” section of the loyalty program.
🤝 Referral Program
Can I refer a friend?
Yes! The referral option is available in the “Refer a Friend” section.
How does it work?
1. Log into your account
2. Go to the “Refer a Friend” section
3. Copy your personalized referral link
4. Share it with a friend so they can place their first order and enjoy the referral benefits
What are the referral benefits?
- For the referrer: get 10% off your next order once your friend places theirs
- For the referred friend: enjoy 10% off your first order thanks to the referral
Any Questions?
If you can't find the answer here, our team will be happy to help.
📧 Contact us by email: contact@floramaroc.com