Your questions about a marocMaroc product, order, or service. We answer all your questions.
How long will it take to receive my order?
Products are sent via France. In France, you should receive your order within 10 days.
Outside France, delivery times depend on the location, but all packages are tracked and you can follow them using the tracking number to find out where your package is.
Will I be informed that my order has been received?
After validation of your payment, you will receive an automatic confirmation email informing you that your order has been received. If you do not receive this email, please look in your spam or contact us at firstname.lastname@example.org
Can I modify or cancel my order?
In the event of a specific request concerning your order, we invite you to contact customer service by email at email@example.com as soon as possible after having finalized your order.
Do your products contain alcohol?
No, not the skincare products; only the Jardin Mille Roses perfumed water contains alcohol (we are currently working on an alcohol-free version).
Are the products organic?
We do not offer products which are certified organic because we create our formulae with a reasoned approach which is respectful of your skin. We want to remain free to use a wide variety of notes in our perfumes and of active ingredients for efficacy claims.
Are the products non-comedogenic?
All of our skincare products which, because they are oily, may give the impression that they promote the appearance of blackheads, underwent this test. The positive results will reassure you.
The following are therefore approved as non-comedogenic: Grains de Lumière (Exfoliating wax cream – face), Terre du Désert (Purifying face mask), Onguent d’Argan (Nourishing balm – body), Miel d’Ambre (Detoxifying and exfoliating balm – body), L’Or dans l’Eau (Bath oil), L’Or et l’Argan (Magnifying oil – body).
Are marocMaroc products suitable for or contraindicated for pregnant or breastfeeding women?
No marocMaroc product is specifically designed for pregnant or breastfeeding women. We therefore recommend consulting your doctor. All ingredients used are detailed in the list of INCI ingredients found on all packaging.
Can men use marocMaroc products?
Yes, of course! They are particularly fond of our bath, hair and face products.
Are the products suitable for children?
Our products are gentle but they are not designed for children. Our products should not be used on children under 36 months (3 years old).
Do you test your products on animals?
marocMaroc products are not tested on animals, in accordance with European regulations.
Do marocMaroc products contain paraben?
No, all marocMaroc products are paraben-free.
Do your products contain silicons?
No, all marocMaroc products are free of silicons (and silicon derivatives), even our shampoos!
Are marocMaroc products 100% natural?
No, our products do of course contain natural ingredients (Moroccan plants are at the heart of our story), but we sometimes combine them with synthetic ingredients to obtain refined textures and ensure effectiveness and a beautiful finish on the skin. When it is possible to choose between a natural or synthetic ingredient, we opt for the ingredient which will be better for your skin (because natural does not necessarily mean “better” or “risk-free”).
How can I obtain advice on your products and find out if a product is suitable for me?
Use the contact form on this website for any questions you might have. We’ll answer you!
Where can I find marocMaroc products?
This website provides the list of points of sale; click on the “Spas & locations” tab. This is a retail website and we deliver worldwide.
Can I be sure any personal details I give you are secure?
>All information provided is processed in a strictly confidential manner. It will only be used internally by marocMaroc to deliver your products or send you marketing information. Your bank details are encrypted by an ssl protocol and are not kept or stored on the website.
Need help ?
Our advisors are at your disposal and will be happy to answer all your questions.